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Delivery
How much does delivery cost?
It is free on orders from CHF 40 in Switzerland and from €40 in the rest of Europe. Below that, it costs CHF 7 in Switzerland and €9 in Europe.
How long will my order take to arrive?
Orders are dispatched within 2 working days. Then allow 2 to 4 days in Switzerland and 4 to 7 days in the rest of Europe. Parcels are sent with Swiss Post for Switzerland and Liechtenstein, and with Mondial Relay for the rest of Europe.
Which countries do you deliver to?
Switzerland and Liechtenstein, as well as France, Germany, Austria, Belgium, Spain, Italy, Luxembourg, the Netherlands and Portugal. From Europe, prices are shown in euros automatically. You can switch currency with the “CHF / EUR” menu at the top of the page.
Exchanges and returns
The size is not right, what should I do?
Write to us within 14 days of receipt and we will send you the right size. The item must be unworn and in its packaging. Return shipping costs are your responsibility.
Can I get a refund?
Yes. Return the unworn item in its original packaging within 14 days of receipt: we refund you to the payment method used, no later than 14 days after receiving the parcel. Return shipping costs are your responsibility.
Our products
How do I choose the right size?
Our size guide gives you the size for your dog's breed. Between two sizes, take the larger one.
How do I care for the accessories?
They are machine washable. To keep them looking good for longer: close the buckles, put them in a laundry bag, choose a delicate 30 °C cycle, then let them air dry, without a tumble dryer.
What does a complete set contain?
An adjustable harness, a collar, a leash and a poop bag holder, all in the same colourway.
Payment
Which payment methods do you accept?
Visa, Mastercard, Apple Pay and Google Pay. Payment is processed by Stripe: we never see your card details.
Contact us
A question about a size, an order, a gift? We reply within 24 hours, at contact@willowandco.ch.